Please allow 12-16 days or less for your parcel to arrive to our shipping facility located in NY. A tracking number will be provided once your package enters the U.S. If you item is available in our office in NY, your item will be delivered in 1-5 days via first class mail.
Please allow 6-10 business days for your parcel to arrive to our shipping facility located in NY. A tracking number will be provided once your package enters the U.S. If you item is available in our office in NY, your item will be delivered in 1-3 days via priority mail.
Order placed outside of the U.S. will be drop shipped from our shipping facility located in London, Korea or Hong Kong , tracking numbers will be provided after departure.
For the best service and selection, please order your replacement items online or email us for assistance.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with a Gift Card the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.
International LdnDenim orders have a different return process and do not qualify for free returns. For a refund that includes duties, taxes and tariffs, please contact LdnDenim customer service
and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to LdnDenim will receive a refund for the merchandise but not duties, taxes or tariffs.